solo ph Privacy Policy

When you register an account on solo ph, we collect personal details including your full name, date of birth, email address, and mobile number. During the verification process, we may also request a government-issued ID to confirm your identity and age in compliance with Philippine regulations. Transaction data — such as deposit amounts, withdrawal requests, and payment method details — is recorded each time you use the platform's financial features. We also collect technical information automatically, including your device type, browser version, IP address, andsession activity logs to help us maintain platform security and improve your experience. This information is stored securely and is only accessed by authorised personnel for the purposes described in this policy. We do not collect any information beyond what is necessary to operate the platform safely and in accordance with applicable Philippine law.

The personal data we collect is used primarily to create and manage your solo ph account, process deposits and withdrawals in Philippine pesos, and verify your identity as required by local regulations. We also use your information to send you important account notifications, such as transaction confirmations, security alerts, and updates to our terms or policies. Aggregated and anonymised usage data helps us understand how players interact with the platform so we can improve navigation, game selection, and mobile performance. Where you have opted in, we may use your contact details to send promotional offers or information about new features — you can withdraw this consent at any time through your account settings. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without your knowledge.

solo ph does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share limited data with trusted service providers — such as payment processors supporting GCash and Maya transactions — strictly to fulfil the services you have requested. These third-party partners are bound by confidentiality agreements and are only permitted to use your data for the specific purpose for which it was shared. In certain circumstances, we may be required to disclose personal information to regulatory authorities or law enforcement agencies in the Philippines if compelled by applicable law. Any such disclosure will be limited to the minimum information necessary and will be carried out in accordance with our legal obligations.

We implement industry-standard technical and organisational safeguards to protect your personal data against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the solo ph platform is encrypted using secure protocols, ensuring that sensitive information such as payment details and login credentials cannot be intercepted. Access to personal data within our systems is restricted to staff members who require it to perform their job functions, and all such access is logged and monitored. We conduct regular security reviews and update our infrastructure to address emerging threats and maintain compliance with applicable data protection standards in the Philippines. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected players and the relevant authorities as required by law.

We retain your personal data for as long as your account remains active or as required to fulfil the purposes described in this Privacy Policy. Transaction records and identity verification documents may be kept for a longer period where required by Philippine financial regulations or anti-money laundering obligations. Once your data is no longer needed for these purposes, it will be securely deleted or anonymised so that it can no longer be linked to you. If you close your account, we will begin the data deletion process within a reasonable timeframe, subject to any legal retention requirements that may apply. You may contact our support team at any time to enquire about the specific retention period applicable to your account data.

As a player based in the Philippines, you have the right to request access to the personal data we hold about you, and to ask for corrections if any information is inaccurate or incomplete. You may also request the deletion of your personal data, subject to any legal obligations that require us to retain certain records. If you believe your data has been processed in a manner inconsistent with this Privacy Policy, you have the right to raise a complaint with our support team or with the relevant data protection authority in the Philippines. To exercise any of these rights, please contact us at the email address provided in the Contact section below — we aim to respond to all data requests within a reasonable period. We are committed to handling all such requests transparently and in good faith.

The solo ph platform uses cookies and similar technologies to maintain your session, remember your preferences, and analyse how the site is used across different devices. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to log in or complete transactions. Analytics cookies help us understand which pages and features are most useful to players, allowing us to make informed improvements to the mobile experience. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform functionality. We do not use cookies to track your activity on third-party websites or to build advertising profiles.

If you have any questions about this Privacy Policy or wish to exercise your data rights, you can reach the solo ph support team at support at soloph.win — our team is available 24 hours a day, 7 days a week. We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine regulations. When material changes are made, we will update this page and, where appropriate, notify registered players through their account or by email. We encourage you to review this page periodically so you remain informed about how your data is being protected. Your continued use of the platform after any updates have been published constitutes your acceptance of the revised Privacy Policy.

Last reviewed: 2025. This Privacy Policy applies to all players using the solo ph platform in the Philippines.